Return Eligibility
To qualify for a return, the following conditions must be met:
- The product must be in its original, unopened, and undamaged packaging.
- Returns must be initiated within 14 days of receiving your order.
- Products must be purchased directly from MyVorn.xyz.
Non-returnable Items
Due to the nature of our products, we are unable to accept returns for:
- Opened or partially used products.
- Items damaged due to misuse or improper handling.
- Perishable products, including any flour or ingredients that have passed their expiration date.
How to Initiate a Return
- Contact Us: Please reach out to our customer service team at admin@myvorn.xyz with your order number and a brief description of the issue.
- Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and further instructions on how to return the product.
- Packaging and Shipping: Please ensure that the item is securely packed for the return. You are responsible for the shipping costs of the return unless the product was damaged or faulty.
Refunds
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.