Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be in its original, unopened, and undamaged packaging.
  • Returns must be initiated within 14 days of receiving your order.
  • Products must be purchased directly from MyVorn.xyz.

Non-returnable Items

Due to the nature of our products, we are unable to accept returns for:

  • Opened or partially used products.
  • Items damaged due to misuse or improper handling.
  • Perishable products, including any flour or ingredients that have passed their expiration date.

How to Initiate a Return

  1. Contact Us: Please reach out to our customer service team at admin@myvorn.xyz with your order number and a brief description of the issue.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and further instructions on how to return the product.
  3. Packaging and Shipping: Please ensure that the item is securely packed for the return. You are responsible for the shipping costs of the return unless the product was damaged or faulty.

Refunds

  • Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.