Warranty Coverage
Our warranty policy is designed to ensure that your experience with our products is hassle-free. Here’s what you can expect:
- Product Quality Assurance
We guarantee that all products sold on MyVorn.xyz are of the highest quality and free from defects in material or workmanship. If you find any issues with the quality of your flour, such as contamination, discoloration, or other obvious defects, please contact us within 14 days of receiving the product for a replacement or refund. - Packaging Issues
If your product arrives damaged due to shipping or improper packaging, we will gladly offer a full refund or a replacement. Simply provide us with photographic evidence of the damaged product and packaging, and we will take immediate action to resolve the issue. - Incorrect Product
If you receive the wrong product or a product different from what was ordered, we will replace it at no additional cost. Please notify us within 7 days of delivery to arrange for a return and replacement. - Shelf Life and Expiry Dates
We carefully monitor the shelf life of all our products to ensure they are fresh upon delivery. If you receive a product that is past its expiration date, please contact us immediately, and we will replace it free of charge. - Refund Process
In cases where a product cannot be replaced, a refund will be issued. Refunds will be processed within 7-10 business days once the returned product is received and inspected.
How to File a Warranty Claim
If you encounter any issues with your purchase, follow these simple steps:
- Contact Us
Reach out to our customer service team at support@myvorn.xyz with the details of your issue. Be sure to include your order number, product information, and clear images of the issue if possible. - Return or Exchange
If your claim is accepted, we will guide you through the return or exchange process. We’ll provide you with a return shipping label if needed and arrange for the replacement or refund. - Resolution
We’ll work quickly to resolve your issue and ensure you’re satisfied with your purchase. If a replacement product is unavailable, a full refund will be processed.
Customer Satisfaction
At MyVorn.xyz, your satisfaction is our priority. We strive to ensure that every product meets our high standards of quality and that your experience with us is as smooth as possible. If you have any concerns or questions, don’t hesitate to get in touch with our customer service team. We’re always here to help!
Contact Us
If you need further assistance or have any questions regarding our warranty policy, please feel free to contact us:
- Email: admin@myvorn.xyz